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Home | Returns

RETURNS / EXCHANGE ITEMS

To return any items please email  customerservices@gemmacollinscollection.com  for an authorisation code 

 

Terms for returns or exchanges below.

 

Returns Form

  • Please Select Return or Exchange depending on which you wish to do.

* Required Fields

 

Return items: Complete this form by entering the reason and info for each item. Enclose the completed form in the parcel with your items for return. Please obtain a receipt as proof of postage. You may be charged additional postage for large or heavy items. Returns for any items received as a gift by this method will be credited on to the ordering customer's credit, debit, store card account, gift card or e-gift card.

Goodwill refunds: Our goodwill returns policy does not affect your legal rights. Items must be unused and returned with the original packaging and in a re-saleable condition within 14 days of receipt of your goods. Selected goods are excluded from "goodwill" refunds (see our below sale items for details). Refunds on these items will only be given in accordance with your legal rights. After 14 days you may still be entitled to a refund in accordance with your legal rights.

Returns: Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. 

Sale Items: We do not offer refunds or exchanges on any of our sale items. 

Consumer Rights Directive (CRD): Under the CRD, you have the right to cancel the contract of the purchase of certain items within a period of 14 calendar days beginning with the day after the day on which the item is delivered (see our website for full details). This is not intended to be a full statement of all your legal rights under the CRD or other relevant consumer legislation. If you only return part of your order we will not refund any applicable delivery charge paid.

Refund payments: When you return goods, the credit adjustment will be made to the credit, debit, store card account, gift card or e-gift card used as payment for the original order or in certain circumstances you may be refunded by cheque. If you are returning your items in accordance with the CRD we will refund you within 14 days of receipt of the items to the specified returns address. If you purchase an item with a gift card or e-gift card, refunds will be processed back to the original card.

This returns information is not intended to be a full statement of all your rights. Please see our Terms & Conditions for more information.

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